Effective Date: 15/07/2026
Last Updated: 15/07/2026
1. Introduction
Tech Thread Pte. Ltd. (“Tech Thread“, “we“, “our” or “us“) is committed to protecting the privacy and security of the personal information entrusted to us. We recognise that privacy is fundamental to maintaining the confidence of our clients, partners, suppliers and website visitors.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, engage our services, communicate with us or otherwise interact with Tech Thread.
By accessing our website or using our services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
2. About Tech Thread
Tech Thread Pte. Ltd. is a Singapore-based technology and operational services company providing business technology solutions, managed IT services, customer engagement operations, monitoring services and related consultancy to organisations across multiple industries.
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
This may include:
- Full name
- Company name
- Job title
- Business email address
- Telephone number
- Postal address
- Enquiry details
- Information submitted through contact forms
- Information provided during meetings, consultations or support requests
- Marketing communication preferences
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Website interactions
- Date and time of access
This information helps us improve the performance, security and usability of our website.
4. Information Collected Through Our Services
Where Tech Thread provides technology or operational services on behalf of clients, we may process personal information strictly in accordance with the relevant contractual agreement and documented client instructions.
In these circumstances, Tech Thread generally acts as a data processor or service provider, while the client remains responsible for determining the purposes and means of processing personal information.
5. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide requested services
- Deliver technical support
- Manage customer relationships
- Process contractual arrangements
- Improve our services
- Maintain website security
- Detect and prevent fraud or misuse
- Comply with legal obligations
- Communicate important service information
- Send marketing communications where legally permitted or where consent has been provided
We only collect information that is reasonably necessary for legitimate business purposes.
6. Legal Basis for Processing
Where applicable under relevant privacy legislation, we process personal information based on one or more of the following lawful grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests that are not overridden by your rights and freedoms
7. Sharing Your Information
We do not sell personal information.
We may share information with:
- Professional advisers
- Technology vendors
- Cloud hosting providers
- Payment providers
- Telecommunications providers
- Security service providers
- Regulatory authorities
- Government agencies where legally required
- Business partners where necessary to deliver contracted services
All third-party providers are expected to maintain appropriate security measures and process information only for authorised purposes.
8. International Transfers
As an international technology services provider, Tech Thread may transfer personal information between countries where necessary to provide services.
Where personal information is transferred internationally, we take appropriate measures to ensure an adequate level of protection, including contractual safeguards where required by applicable law.
9. Data Security
Protecting information is fundamental to our business.
We maintain appropriate technical, organisational and administrative safeguards designed to protect personal information from:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Our security measures may include:
- Encryption where appropriate
- Multi-factor authentication
- Access controls
- Network monitoring
- Security logging
- Vulnerability management
- Secure cloud infrastructure
- Staff security awareness training
While we employ industry-recognised safeguards, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Meet contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted, anonymised or destroyed in accordance with our internal data retention procedures.
11. Marketing Communications
Where permitted by law, we may send updates regarding our services, insights or company news.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
Operational or service-related communications may still be sent where necessary.
12. Cookies and Website Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Improve performance
- Analyse website traffic
- Enhance user experience
Further information is available in our Cookie Policy.
13. Your Rights
Depending on your location and applicable law, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Withdrawal of consent
- Restriction of processing
- Objection to certain processing
- Request deletion of personal information
- Request portability of information where applicable
- Lodge a complaint with the relevant supervisory authority
Requests will be handled in accordance with applicable legislation.
14. Children’s Privacy
Our website and services are intended for businesses and professional users.
We do not knowingly collect personal information from individuals under the age of 16.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it promptly.
15. Third-Party Websites
Our website may contain links to external websites.
Tech Thread is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
The latest version will always be published on our website together with the effective date.
17. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact us.
Tech Thread Pte. Ltd.
Email: hello@tech-thread.com
Website: https://tech-thread.com
If your enquiry relates to a specific client service engagement, please include sufficient information to help us identify the relevant matter while avoiding the inclusion of unnecessary sensitive information.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Singapore, without prejudice to any mandatory rights afforded to individuals under applicable data protection legislation in other jurisdictions.
